Refund And Replacement Policy

 

Refund: Milk Unfit for Consumption:

Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk bottles from you.

Refunds are being processed within 21 days period.

Incorrect Delivery:

A delivery will be considered incorrect at our end if you intimated us in advance. If you receive a delivery despite this, you are eligible for a refund. Refusing delivery without prior information does not qualify for refund. The following are the only admissible ways of prior intimation

• Call our customer care department.
• Email our customer care department.
• Update necessary information in your account on the APP.

Please note, informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.

Missed Delivery :

If, on any given day, your milk delivery has been missed, please inform us before 11am on the same day so that we can resolve it immediately and ensure smooth delivery of your favourite Desi Cow A2 milk.+

Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 11am.

Bottle Accidental Breakage:

We understand accidents can happen. Breakage of one bottle, the first and only first time it happens will incite no charge. Going further, each broken glass bottle will be charged at Rs.50. In case of glass bottles, we request you to rinse and return the bottles on every next scheduled delivery.

Other Points:

• Members of the same family can not claim any offer or bonus twice.
• Similarly, any offer can not be enjoyed on the same delivery address more than once.
• We do not encourage monetization of cash back. However, it can be certainly benefitted against your subscription value.
• 2 offers cannot be clubbed together.
• In case of any user found exploiting the offers will be forfeited and remaining balance needs to be consumed. No refund will be given.