Shipping Policy

Fast, Safe Delivery of Fresh Dairy Products

Effective Date: 1 November 2025 Last Updated: 1 January 2026

DELIVERY COVERAGE: We deliver Moovana products across India through our trusted logistics partners. Currently, we serve 500+ cities and towns with express and standard delivery options.

DELIVERY TIMELINES:

Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad):

  • Express Delivery: 24-48 hours

  • Standard Delivery: 2-3 business days

Tier 2 Cities:

  • Express Delivery: 48-72 hours

  • Standard Delivery: 3-4 business days

Other Locations:

  • Standard Delivery: 4-6 business days

  • Remote areas may take 7-10 business days

SHIPPING CHARGES:

  • Free shipping on orders above ₹799

  • Express delivery charges: ₹99 for orders below ₹799

  • Standard delivery charges: ₹49 for orders below ₹799

  • Cash on Delivery available with ₹25 additional charge

SPECIAL HANDLING FOR DAIRY PRODUCTS: Given the perishable nature of our products, we take special care in packaging and delivery:

Temperature Control: All dairy products are packed with temperature-maintaining materials Leak-Proof Packaging: Food-grade containers with secure sealing to prevent spillage Cushioned Protection: Extra padding to prevent damage during transit Batch Tracking: Each shipment is tracked with batch numbers for quality assurance

ORDER PROCESSING TIME:

  • Orders placed before 2 PM are processed the same day

  • Orders placed after 2 PM are processed the next business day

  • Weekend orders are processed on Monday

  • Festival and holiday orders may take additional 1-2 days

DELIVERY ATTEMPTS:

  • Our delivery partner will attempt delivery 3 times

  • SMS and call notifications before each delivery attempt

  • If delivery fails after 3 attempts, the order will be returned to our facility

  • Redelivery charges of ₹50 will apply for failed deliveries due to customer unavailability

DELIVERY CONFIRMATION:

  • Photo confirmation of delivered products

  • SMS notification with delivery details

  • Digital receipt sent to registered email

  • Customer signature or OTP verification required

UNDELIVERABLE ORDERS: Orders may be undeliverable due to:

  • Incorrect or incomplete address

  • Customer unavailability after 3 attempts

  • Refusal to accept the product

  • Location not serviceable by our delivery partners

In such cases, products will be returned to our facility and full refund will be processed within 7-10 business days.

CONTACT FOR DELIVERY ISSUES: For any delivery-related queries, contact us: Phone: 9903932876 Email: info@moovana.in WhatsApp: 9903932876