TERMS AND CONDITIONS

Terms of Service

Effective Date: 1 November 2025 Last Updated: 1 January 2026

ACCEPTANCE OF TERMS: By accessing and using www.moovana.in ("Website") and purchasing products from Moovana Pure Dairy Products Pvt. Ltd. ("Company," "we," "us"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

COMPANY INFORMATION: Masani A2 Milk and Manure Private Limited

Registered Office: M Square Building, First Floor, Sevoke Road,Siliguri, Jalpaiguri West Bengal - 734001

CIN: [Company Identification Number] U15549WB2020PTC239150

FSSAI LIC: 12822009000108

GST Number: [GST Number]

 

PRODUCT INFORMATION:

  • All products are manufactured under FSSAI guidelines

  • Product images are for representation purposes only

  • Actual products may vary slightly in appearance

  • Nutritional information is based on laboratory analysis

  • We reserve the right to modify product specifications

ORDERING AND PAYMENT:

Order Acceptance:

  • Orders are subject to acceptance and product availability

  • We reserve the right to refuse or cancel orders

  • Confirmation email constitutes order acceptance

  • Prices are subject to change without notice

Payment Terms:

  • Payment required before product dispatch

  • We accept credit cards, debit cards, UPI, net banking, and COD

  • All payments are processed through secure gateways

  • COD orders may require advance payment for high-value items

PRICING AND TAXES:

  • All prices are in Indian Rupees (INR)

  • Prices include applicable GST and taxes

  • Delivery charges are additional unless specified

  • Promotional prices are valid for limited periods

DELIVERY AND RISK:

  • Delivery timelines are estimates, not guarantees

  • Risk of loss transfers upon delivery to customer

  • We are not liable for delays due to force majeure events

  • Customer must inspect products upon delivery

PRODUCT QUALITY AND SAFETY:

  • All products undergo rigorous quality testing

  • Products are safe for consumption when stored properly

  • Follow storage instructions provided on packaging

  • Check expiry dates before consumption

INTELLECTUAL PROPERTY:

  • All content on the website is our intellectual property

  • Trademarks, logos, and brand names are protected

  • Users may not reproduce content without permission

  • Product reviews and feedback may be used for marketing

USER CONDUCT: Users agree not to:

  • Provide false or misleading information

  • Use the website for illegal purposes

  • Interfere with website functionality

  • Post inappropriate content or reviews

  • Violate any applicable laws or regulations

LIABILITY LIMITATIONS:

  • Our liability is limited to the purchase price of products

  • We are not liable for indirect or consequential damages

  • Force majeure events excuse performance delays

  • Customer assumes risk for improper product use

INDEMNIFICATION: Users agree to indemnify and hold us harmless from claims arising from:

  • Violation of these terms

  • Misuse of products or services

  • Infringement of third-party rights

  • Negligent or wrongful conduct

DISPUTE RESOLUTION:

  • All disputes will be resolved through arbitration

  • Arbitration will be conducted in Gurgaon, Haryana

  • Indian laws will govern these terms

  • Courts in Gurgaon will have exclusive jurisdiction

TERMINATION: We may terminate or suspend access to services:

  • For violation of these terms

  • For fraudulent or illegal activities

  • At our sole discretion with notice

  • Immediately for serious breaches

FORCE MAJEURE: We are not liable for delays or failures due to:

  • Natural disasters or extreme weather

  • Government actions or regulations

  • Labor strikes or transportation issues

  • Technical failures beyond our control

MODIFICATIONS:

  • We reserve the right to modify these terms

  • Changes will be posted on the website

  • Continued use constitutes acceptance of changes

  • Users will be notified of material changes

SEVERABILITY: If any provision of these terms is invalid or unenforceable, the remaining provisions will continue in full force and effect.

ENTIRE AGREEMENT: These terms constitute the entire agreement between you and Moovana, superseding all prior agreements and understandings.

CONTACT INFORMATION: For questions about these Terms and Conditions: Email info@moovana.in Phone: 9903932876 

Address : Masani A2 Milk and Manure Private Limited

M Square Building, First Floor, Sevoke Road,

Siliguri, Jalpaiguri

West Bengal - 734001

GOVERNING LAW: These Terms and Conditions are governed by the laws of India and subject to the jurisdiction of courts in Gurgaon, Haryana.