PRIVACY POLICY

Your Privacy is Our Priority

Effective Date: 1 November 2025 Last Updated: 1 January 2026

INTRODUCTION: Moovana Pure Dairy Products Pvt. Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.moovana.in or use our services.

INFORMATION WE COLLECT:

Personal Information:

  • Name, email address, phone number

  • Shipping and billing addresses

  • Date of birth and gender (optional)

  • Payment information (processed securely)

Order Information:

  • Purchase history and preferences

  • Product reviews and ratings

  • Customer service interactions

  • Delivery feedback and complaints

Technical Information:

  • IP address and browser type

  • Device information and operating system

  • Website usage patterns and preferences

  • Cookies and tracking technologies

HOW WE USE YOUR INFORMATION:

Order Processing:

  • Process and fulfill your orders

  • Send order confirmations and updates

  • Arrange delivery and customer service

  • Handle returns and refunds

Communication:

  • Send promotional offers and newsletters

  • Provide customer support and assistance

  • Notify about product updates and recalls

  • Conduct customer satisfaction surveys

Business Operations:

  • Improve our products and services

  • Analyze website usage and preferences

  • Prevent fraud and ensure security

  • Comply with legal requirements

INFORMATION SHARING: We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service Providers:

  • Payment processors for transaction handling

  • Delivery partners for order fulfillment

  • Technology providers for website maintenance

  • Marketing agencies for promotional campaigns

Legal Requirements:

  • Government authorities when required by law

  • Law enforcement for fraud prevention

  • Legal proceedings and court orders

  • Regulatory compliance and audits

DATA SECURITY: We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission

  • Secure servers and firewalls

  • Regular security audits and updates

  • Limited access to personal information

  • Employee training on data protection

COOKIES POLICY: We use cookies to enhance your browsing experience:

  • Essential cookies for website functionality

  • Analytics cookies to understand usage patterns

  • Marketing cookies for personalized advertisements

  • You can control cookie preferences in your browser

YOUR RIGHTS: You have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Delete your account and personal information

  • Opt-out of marketing communications

  • Withdraw consent for data processing

DATA RETENTION: We retain your information for:

  • Active accounts: Until account deletion

  • Order history: 7 years for tax and legal compliance

  • Marketing data: Until you unsubscribe

  • Technical logs: 2 years for security purposes

THIRD-PARTY LINKS: Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

CHILDREN'S PRIVACY: Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

UPDATES TO PRIVACY POLICY: We may update this Privacy Policy periodically. Changes will be posted on this page with updated effective date. Continued use of our services constitutes acceptance of changes.

CONTACT US: For privacy-related questions or concerns: Email: info@moovana.in Phone: 9907932876 Address: Moovana Pure Dairy Products Pvt. Ltd., [Complete Address]